Frequently Asked Questions

Here is a list of our Frequently Asked Questions.

What Are The Fees?

The only fee is a one time $20 initiation fee.

We don't believe in hiding our fees, so we have made it as simple as possible. For our subscription clients we charge a one time $20 initiation fee. This comes out of the first contribution towards your account.

Shipping is always complimentary and includes tracking and insurance.

Are There Any Other Fees? Processing Fees? Shipping Fees?

Nope. Shipping is complimentary, as is the insurance and tracking. No hidden fees.

Is The $20 Fee Refundable?

If you cancel after receiving your first piece that $20 fee is refundable.
If you chose to cancel before receiving your first piece that $20 fee in non-refundable.

How Does The Subscription Service Work?

Each month our clients are charged $60, and the funds are added to their account. After our clients cross the threshold (the price) for their desired type of precious metal we ship the piece directly to you. Any remainder remains in the account and rolls over towards your next piece. 

For example: If a 5 gram piece of gold costs $310 (price fluctuate daily).
Month 1: $60 Contribution ($20 Initiation Fee + $40 Contribution) Total: $40
Month 2: $60 Contribution. Total: $100
Month 3: $60 Contribution. Total: $160
Month 4: $60 Contribution. Total: $220
Month 5: $60 Contribution. Total: $280
Month 6: $60 Contribution. Total: $340

In the 6th Month the gold will be shipped, and the remaining $30 ($340 - $310 cost of 5 Grams) rolls over towards the next piece.

Can I Buy Gold or Silver Without A Subscription?

Absolutely, please click here to visit our Buy It Now program.

Can I Make A One Time Contribution To My Monthly Subscription?

Yes, please click here to do so. 

Can I Increase Or Decrease My Contributions To My Monthly Subscription?

Of course. Please email Clientservices@bespokemetals.com with your Order Number and the amount you would like to contribute and we will happily adjust your monthly contributions.

If you do not find an answer to your question, please feel free to email us at clientservices@bespokemetals.com and we will get you an answer as soon as we can.

Thank you for your support.